Wrong or outdated customer data
Symptom: the customer's name, address, plan, or contact shows up wrong or blank on the CPE.
Why it happens
This data is not typed into Cpehub — it comes from your ERP (IXC, SGP, or Hubsoft) via integration. If it's mismatched, it's almost always one of two things: the data is different in the ERP, or the sync hasn't fetched the new version yet.
Step by step
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On the CPE, go to the Dashboard tab and find the Address, Contacts, and ERP Data blocks (marked as via ERP).
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Click Sync on the corresponding block to force an updated lookup in the ERP.
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If the data is still wrong after syncing, the problem is in the ERP — fix the record there and sync again.
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If the block shows up empty (can't find the customer), the CPE is probably not linked to a contract. Link it (this is usually done during activation) and check the ERP integration.
Most common causes
| Cause | How to identify it | Solution |
|---|---|---|
| Different data in the ERP | Synced and still wrong | Fix it in the ERP |
| Outdated cache | Syncing fixes it | Use the Sync button |
| CPE not linked to a contract | Empty blocks | Link the CPE to the customer |
| Broken integration | All CPEs with no ERP data | See Integrations |
When to escalate
- All CPEs with no ERP data (integration is down) → check the integration configuration and, if it persists, Cpehub support.