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1. What should I do when a CPE shows up offline?​

Start by checking whether it's an isolated case or whether other CPEs on the same OLT are also offline — this helps tell a problem on the customer's device apart from a network/OLT problem. See the full diagnosis in CPE offline.

2. How do I diagnose poor signal or LOS?​

Poor signal and LOS (loss of optical signal) usually have physical causes in the fiber — dirty connectors, breaks, poorly calibrated splitters. See the diagnostic step-by-step in Poor signal / LOS.

3. Customer with no connection — where do I start?​

The first step is identifying which layer the problem is in: CPE, optical signal, PPPoE, or something in the provider's network. See the diagnostic guide in Customer with no connection.

4. Where can I see what's new in the system?​

Inside the system itself: click the gift icon, next to the notifications bell in the top-right corner. See all opens the What's new page, with the full history by week and filters by term, year and month. See Getting to know the interface.